Sunday, November 13, 2011

The Rhetoric of Communication

The different messages people send out may not be recognized by the person, but when looking at the situation from a different perspective, a message can be perceived as very rude even though it may not have been meant to be rude. A couple examples include:

  • When a businessperson leaves a restaurant table to answer a page, he may think that he is doing his work and it's okay, but really the message is that work is more important than the person you are at the restaurant with, and that means that the person is not very important at all.
  • A doctor leaving the table to answer a page is an excusable act, but it also puts a damper on the night considering the doctor now has to leave and the dinner is ruined. 
  • An answering machine that cuts off after 30 seconds is basically saying, say something quickly because by the time you hit 30 seconds, I probably will be tuned out anyways. It gives off a message that you have better things to be doing than hearing from the person leaving the message.
  • When a telephone solicitor mispronounces my name I instantly know that what they are about to talk about in completely unimportant, and usually I'll just hang up. But the message they are portraying is that they don't care enough to figure out how to pronounce your name, they don't even know you at all, and they really don't give a crap but only want slash need to get paid.
  • When a fax is marked "Urgent", a person instantly feels a rush of most likely dread, anxiety, and anticipation.  At the same time, the situation is probably not as urgent as one may think, otherwise the sender of the message would say what happened straight up.
These are some examples of what your message can give off, even if you don't mean to. This is how technology has changed us and how a message is perceived.

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